How fast is shipping within Dhaka?
We know you need your accessories quickly. Orders placed before 2 PM are dispatched the same day. Delivery within the Dhaka metropolitan area typically arrives within 1-2 business days.
Reach Out
We're here to keep you connected.
Whether you need help choosing the perfect protective case, have questions about fast-charging compatibility, or want an update on your recent order, the OpenTraffic Mobile team is ready to assist.
Support Details
House 38, Road 5, Niketan, Gulshan, Dhaka, Dhaka 1212, Bangladesh
Where to Find Us
Email Support
For general queries, tracking details, and product compatibility questions. We aim to reply to all inquiries within 24 hours.
support@opentraffic.proHeadquarters
House 38, Road 5, Niketan, Gulshan, Dhaka, Dhaka 1212, BangladeshHouse 38, Road 5, Niketan, Gulshan, Dhaka, Dhaka 1212, Bangladesh
Drop a Line
Send a Message
Logistics
Shipping & Returns
We strive to deliver your premium accessories as quickly and safely as possible across Bangladesh.
Fast Shipping
Orders placed before 2 PM are processed the same day. We offer expedited delivery within Dhaka (1-2 business days) and reliable nationwide shipping (3-5 business days).
- • Dhaka Metro: ৳60
- • Nationwide: ৳120
- • Free shipping on orders over ৳5,000
Hassle-Free Returns
Your satisfaction is our priority. If you receive a defective item or the wrong model, you can return it within 7 days of delivery for a full replacement or refund.
Items must be in their original packaging and unused. Screen protectors cannot be returned once the adhesive backing is removed.
Always Here
Dedicated Customer Support
Our team of tech enthusiasts is ready to help you find the perfect accessory, troubleshoot charging issues, or track your latest order. We pride ourselves on prompt, helpful, and digital-first communication.
Support Hours
Saturday - Thursday: 10:00 AM - 8:00 PM
Friday: Closed
Response Time
Within 24 hours via email
Common Queries
Before You Write Us
We prioritize clear communication and everyday convenience. Check these frequent topics to find immediate answers regarding shipping, returns, and accessories.
Do you accept returns on screen protectors?
Unopened and unused screen protectors can be returned within 7 days of delivery. Due to the delicate nature of the adhesive, we cannot accept returns on protectors that have been removed from their backing.
Are your chargers compatible with the latest devices?
Yes, all our power banks and wall adapters support modern fast-charging protocols (PD and QC). Be sure to check the specific wattage details on the product page to match your smartphone's maximum charging speed.